Privacy Policy

1. Who We Are

QuranByOnlineTutor.com is operated by QuranByOnlineTutor Ltd, a company registered in England and Wales. Our registered office address is in London, United Kingdom. We are the data controller for the personal data processed through this website and our online services.

If you have questions about this policy, contact us at privacy@quranbyonlinetutor.com.

2. Information We Collect

Information you provide directly

• Registration & enrolment: Your name, email address, phone number, country, student age, preferred course and scheduling preferences when you sign up for a free trial or course.
• Contact forms: Name, email and message content when you contact us.
• Payment information: Processed by Stripe or PayPal. We do not store full card numbers on our servers.
• Communications: Records of emails, WhatsApp messages and support conversations you initiate with us.
• Newsletter: Your email address when you subscribe.

Information collected automatically

• Usage data: Pages visited, time on site, clicks and navigation paths.
• Device & browser data: IP address, browser type, operating system and device type.
• Cookies: See our Cookie Policy for full details.
• Session recordings: We may use tools such as Hotjar to record anonymised user sessions to improve UX.

3. How We Use Your Information

• To deliver and manage your online Quran classes and teacher matching
• To communicate about your lessons, schedule changes and progress
• To process payments and send receipts
• To send marketing emails and newsletters (with your consent)
• To improve our website and services through analytics
• To comply with legal obligations and resolve disputes
• To detect and prevent fraud and misuse of our services

4. Legal Basis for Processing (UK/EU GDPR)

• Contract performance: Processing necessary to deliver the service you have requested (e.g. scheduling lessons).
• Legitimate interests: Analytics, fraud prevention and service improvement.
• Consent: Marketing communications and non-essential cookies.
• Legal obligation: Tax records, anti-money-laundering compliance.

5. Who We Share Data With

We do not sell your personal data. We may share it with:

• Teachers: Your first name and lesson details to facilitate your class.
• Payment processors: Stripe and/or PayPal to process transactions.
• Video platforms: Zoom or Skype for live lesson delivery.
• Cloud infrastructure: AWS or similar providers where our systems are hosted.
• Analytics: Google Analytics (anonymised) and Hotjar.
• Email platforms: Mailchimp or similar for newsletter delivery.
• Legal authorities: When required by law, court order or regulatory request.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Active accounts: For the duration of your enrolment plus 2 years.
• Financial records: 7 years as required by UK tax law.
• Marketing consent: Until you withdraw consent or unsubscribe.
• Enquiry records: 12 months after last contact.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018 you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Receive your data in a machine-readable format.
• Object: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: At any time where processing is based on consent.

To exercise any right, email privacy@quranbyonlinetutor.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK ICO at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss or destruction. These include SSL/TLS encryption, access controls, regular security audits and staff training. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are available to students of all ages, including children. When enrolling a student under the age of 13, the account must be created by a parent or guardian. We do not knowingly collect personal data from children under 13 without verified parental consent. If you believe we have received data from a child under 13 without consent, please contact us immediately.

10. International Transfers

We serve students globally. Your data may be transferred to and processed in countries outside the UK/EEA, including the USA. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Contact & Data Protection Officer

For any privacy-related queries:
Email: privacy@quranbyonlinetutor.com
Post: Data Protection Officer, QuranByOnlineTutor Ltd, London, United Kingdom